Service Enquiry
Tell us what you’ve got… We’ll handle the rest.
Smarter Access Starts Here:
For urgent matters call:
1800 NEWGEN
The Value of a NEWGEN Service Agreement
NEWGEN maintenance services are more than just a service plan – it’s long-term protection for your doors, your operations and peace of mind. From reduced breakdowns to faster support, here’s why smart businesses make the switch:
Extended Lifespan
Regular maintenance keeps your door systems running at peak condition by reducing mechanical wear and significantly extending service life, helping you avoid early replacements and capital expenditure.
Minimised Downtime
By identifying issues before they escalate, we keep your doors operational and the disruptions minimal - protecting your daily operations and customer experience.
Customer Satisfaction
Our proactive, hassle-free scheduling and service reports mean you'll always know where your system stands, earning your trust with consistency and not just call-outs.
Cost-Effectiveness
Routine servicing prevents expensive breakdowns and minimise operator inefficiencies, lowering long-term repair costs and maximising return on every asset you own.
Rapid Assistance
With our dedicated local technicians, we respond quickly to faults or failures ensuring you're never left waiting when access, safety or productivity is on the line.
Safety Compliance
We help you stay ahead of ever changing safety codes and standard practices. Our scheduled services protect your staff, the public and your compliance obligations with every visit.
Why Partner With NEWGEN?
We don’t just service doors – we futureproof your access with tailored:
Maintenance
Proactive Care. Peak Performance.
Ongoing maintenance is key to ensuring your automatic assets operate safely and efficient year-round. Our scheduled servicing includes thorough operator inspection and preventative repairs to extend your products lifespan, reduce unexpected breakdowns and keep your site compliant. We work behind the scenes so your doors stay open for business.
Emergency Call-out & Repairs
Fast Responses when it Matters Most
Breakdowns can disrupt operations and compromise safety, that’s why our technicians are ready to respond quickly to urgent repair needs. Whether it’s a stuck door, access failure or critical malfunction; we’ll restore functionality with minimal downtime. Restoring peace of mind for your team and site visitors.
Modernisation & System Upgrades
Extend Functionality without Full Replacement.
Technology evolves, so should your doors. We offer tailored upgrade options that integrate new hardware, software and automation features into your already existing systems. Whether it’s to enhance safety, improve energy efficiency or extend it’s lifespan, modernisation gives you the best of both worlds: smarter performance without full replacement.