NEWGEN Automation provides scheduled maintenance and service agreements for commercial door systems across Sydney. Reduce downtime, stay compliant, and extend the working life of your doors — before a fault costs your business.
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For urgent enquiries: 1800 639 436
Emergency callouts, extended downtime, rushed part procurement, and compliance gaps are almost always preventable. Facilities that run on reactive maintenance pay more — in dollars and in disruption.
Commercial door systems are high-cycle assets under continuous mechanical stress. Without routine attention, wear becomes failure — and failure becomes downtime your operation can't afford.
A failed roller door at 6am blocks your loading dock. A jammed automatic entry at a retail centre stops customers. The only thing worse than the downtime is the emergency callout cost on top of it.
Automatic door systems in commercial facilities carry safety and compliance obligations. An unserviced door that injures someone, or fails during a safety inspection, puts your business at serious risk.
A worn seal, a misaligned guide rail, or a degraded motor component — each small issue, caught early, is inexpensive to fix. Left unchecked, it escalates into a full system replacement or extended downtime.
Warehouses, distribution centres, and industrial sites run on precise schedules. When a door fails, it doesn't just stop the door — it stops the workflow behind it. Preventive servicing keeps your access reliable.
A NEWGEN service visit is structured, thorough, and documented. No rushed check-overs — qualified technicians work through a defined inspection and maintenance process on every call.
Systematic safety check against commercial door operating standards. Identifies any compliance gaps before they become a liability.
Full mechanical attention to moving components — the work that prevents wear from becoming failure.
Identification of components approaching end-of-life — giving you the opportunity to replace parts on your terms, not under emergency pressure.
Every visit is followed by a written service record. You get documentation of what was done, what was found, and any recommended follow-up work — useful for compliance records and asset management.
NEWGEN services businesses and facilities — not homeowners. If you manage commercial premises with door systems that need to be reliable, this is built for you.
Loading dock doors, roller shutters, and high-speed entry doors that must perform across every shift. A missed service means a missed delivery window.
Responsible for multiple systems across a single site. A maintenance agreement takes commercial door compliance off your plate and puts it on a schedule.
Managing assets across multiple tenancies and sites. Consistent, documented servicing protects the asset and your obligations to tenants.
Automatic entry and exit doors are the first and last touchpoint for every customer. A door out of service is a poor first impression — and a potential safety incident.
Car park boom gates, building entry systems, and loading areas are shared-owner liabilities. Regular servicing keeps them running and your records clean.
Entry control, security shutters, and access doors in commercial offices carry both safety and security obligations. Servicing keeps them compliant and functional.
NEWGEN technicians work across Sydney's commercial and industrial landscape — from CBD office buildings to outer suburban warehouses.
Full mechanical service, safety sensor calibration, and wear part inspection on a commercial automatic sliding door installation. Sydney facility, routine scheduled visit.
Scheduled Service Visit
Routine service on a single automatic entry door. Lubrication, alignment check, and safety compliance documentation completed on-site.
Safety Check + Service
Multi-door servicing at a commercial building in Sydney's CBD. Operating under an ongoing maintenance agreement with scheduled quarterly visits.
Maintenance AgreementThree straightforward steps from first contact to an ongoing maintenance plan tailored to your site.
Call us or fill in the quote form. Let us know your door types, quantities, and site location. We'll confirm we cover your area and arrange the next step.
Call or Submit FormA NEWGEN technician visits your site to assess your door systems and service requirements. We'll provide a clear, no-obligation quote for a one-off service or an ongoing maintenance agreement.
On-Site — No ObligationOnce agreed, we schedule your visits and get your doors on a proper maintenance cycle. You'll receive service records after every visit and advance notice before each scheduled call.
Documented. Consistent.The right frequency depends on door type, cycle count, and the environment. High-cycle doors in warehouses or loading docks — where doors open and close hundreds of times daily — need more frequent attention than a low-traffic office entry. As a general guide, most commercial door systems benefit from servicing every 6 to 12 months. We'll recommend an appropriate schedule based on your specific assets during the initial site assessment.
We service automatic sliding doors, roller shutters, high-speed rapid roll doors, sectional overhead doors, industrial panel lift doors, loading dock doors, car park boom gates, and security shutters. Our focus is commercial and industrial door systems — not residential garage doors. If you have a door type not listed, call us and we'll confirm whether we can help.
Both. We can complete one-off service visits, or set up a structured maintenance agreement with scheduled visits across the year. Agreements are typically more cost-effective for businesses with multiple doors or compliance obligations, since we account for the site layout and your specific assets in the service schedule. Most facility managers prefer an agreement — it removes the need to remember to book and ensures nothing is missed.
Automatic door systems in commercial premises are subject to relevant Australian Standards and WHS/OHS obligations. Operators have a duty to maintain door systems in a safe working condition. While specific requirements vary by door type and application, regular documented servicing is a key part of demonstrating due diligence. We carry out safety and compliance checks on every service visit and provide written records you can retain for your compliance documentation.
In most cases, yes. The majority of emergency breakdowns are preceded by warning signs that would be identified during a routine service — unusual noises, increased operating force, visible wear on components. A technician catching a worn cable or a failing motor during a service visit costs a fraction of what an emergency callout, extended downtime, and rushed part procurement adds up to. We can't prevent every failure, but regular servicing significantly reduces the likelihood of unplanned outages.
Yes. We work with property managers and facility operators who have multiple doors across a single large site, as well as businesses managing multiple locations across Sydney. For multi-site clients, we can structure a maintenance agreement that covers all sites under a single arrangement, with coordinated scheduling and consolidated reporting. Call us to discuss your specific requirements.
If a fault or wear issue is identified during a scheduled visit, we'll document it and provide a clear recommendation and quote for the repair. Minor issues that can be resolved during the service visit are typically addressed on the spot. For anything requiring parts or additional scope, we'll present the options and costs before any work proceeds — no surprise charges. If something poses an immediate safety risk, we'll advise you clearly and discuss the appropriate course of action.
Yes. NEWGEN handles both planned maintenance and emergency commercial door repairs. If a fault occurs between your scheduled service visits, call us directly on 1800 639 436. Existing maintenance agreement clients receive priority dispatch. Our goal is to be your single point of contact for all commercial door requirements — planned or reactive.
A maintained door is a reliable door. Whether you're managing one site or many, NEWGEN can set up a service plan that keeps your commercial door systems compliant, functional, and off your worry list.
Commercial & industrial sites only. Not available for residential garage door servicing.