Privacy Policy

NEWGEN Automation Privacy Policy

Effective Date: October 26, 2024
Last Update: July 24, 2025

This Privacy Policy outlines how NEWGEN Automation Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal information provided by users of our website and services. By accessing our site or engaging with us, you agree to the practices described herein.

1. Information We Collect

We collect personal information directly from you when you:

  • Submit an enquiry through our contact forms

  • Communicate with us via email, phone, or social media

  • Request a quote or service

The information we may collect includes:

  • Full name

  • Email address

  • Phone number

  • Company or project details

  • Any information you voluntarily provide through communications

We do not collect sensitive information (e.g. health, race, religion) or payment details through this website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries and quote requests

  • To provide the services you have requested

  • To communicate updates, scheduling, or support

  • To improve our website, content, and service delivery

  • To comply with legal or regulatory obligations

We do not use your information for data profiling or sell your personal data to third parties.

3. Information Sharing

We do not share your personal information with any third parties unless:

  • You have provided express consent

  • It is required to deliver a service you have requested (e.g. supplier coordination)

  • We are required to by law, court order, or regulatory authority

All staff and subcontractors are bound by confidentiality and data protection obligations.

4. Security

Your personal information is stored securely on trusted internal systems or cloud-based platforms (e.g. email or CRM tools). We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we use secure platforms, no method of online transmission is entirely risk-free. We encourage you to contact us if you suspect any breach of your data.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if the information is inaccurate or outdated

  • Request deletion of your data where appropriate

  • Withdraw your consent to communications or data storage (unless required by law)

To make a request, please email admin@newgenauto.com.au with sufficient detail to identify you.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to enhance user experience and collect non-identifiable data such as site usage, device type, and browser information. You may disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. product suppliers or social platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect information from minors. If you believe a child has submitted personal data, please contact us for prompt removal.

9. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted to this page and take effect immediately upon publication. Continued use of the website constitutes acceptance of any updates.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 admin@newgenauto.com.au
📍 Sydney, NSW – Australia